Refund policy

Updated October 25, 2026

Failed generation

If a task fails before delivering a video, the video credit is restored to your account. You may contact support instead to request a refund for that undelivered purchase. An ambiguous provider submission is reviewed before any repeat generation so you are not charged for an accidental duplicate.

Preview concerns

If the two-person preview has the wrong faces or roles, stop there and contact support before approving the video. We can help resolve the purchase or arrange a refund for an undelivered video.

Duplicate charges or unusable delivery

Email us with your order ID and a short explanation. We review duplicate charges and technical delivery problems. We do not ask for your full card number or PayPal password. Refunds go through the original payment method; PayPal processing times apply.

Completed personalized videos

A completed personalized video is not normally refundable solely because you change your mind. If the output is materially unusable or different from what was offered, contact us for review. This policy does not limit rights required by applicable law.

Contact: kyojing728@gmail.com